Issue Management description
Roles
Role | Task | Required |
---|---|---|
Requester |
|
Yes |
Reviewer |
|
Yes |
Stakeholder |
|
Yes |
Assignee |
|
No |
Issue Manager |
|
Yes |
Workflow initiator
By default, the workflow only starts when an issue is created.
Workflow status transformations
Status | Description |
---|---|
New | The initial status of an issue. |
Under Review | The reviewer is analyzing an issue and proposing a solution. |
Pending | The requester is providing more information about an issue. |
Invalid | The reviewer rejected an issue. |
Submitted For Approval | The stakeholders are verifying the proposed solution to an issue. |
Accepted | The reviewer is appointing an assignee to resolve an issue. |
In Progress | The assignee is solving the issue. |
Resolution Pending | The reviewer is validating the asignee's solution to an issue. |
Resolved | The issue is resolved. |