Issue Management description

Roles

Role Task Required
Requester
  • Start the workflow
Yes
Reviewer
  • Decide whether to review
  • Analyze and propose solution
Yes
Stakeholder
  • Approve the solution
Yes
Assignee
  • Provide the solution
No
Issue Manager
  • Assign a reviewer
Yes

Workflow initiator

By default, the workflow only starts when an issue is created.

Workflow status transformations

Status Description
New The initial status of an issue.
Under Review The reviewer is analyzing an issue and proposing a solution.
Pending The requester is providing more information about an issue.
Invalid The reviewer rejected an issue.
Submitted For Approval The stakeholders are verifying the proposed solution to an issue.
Accepted The reviewer is appointing an assignee to resolve an issue.
In Progress The assignee is solving the issue.
Resolution Pending The reviewer is validating the asignee's solution to an issue.
Resolved The issue is resolved.