Issue Management configuration

Access the workflow configuration via Settings → Workflows → Definitions → Issue Management.

Description

This process handles all issues. It will automatically be started when a new issue is created. Roles are assigned dynamically by the process using the configured user expressions. First a reviewer can accept to do the review, or if no reviewer responds within time-limit, the issue manager is asked to assign a reviewer. The reviewer can then choose to ask more information, choose another reviewer, reject the issue or accept the issue and propose a solution. If the issue is accepted, the stakeholders are asked to vote for the proposed solution and if accepted, the reviewer can assign a assignee and ask him to implement the solution. The assignee can reassign to another assignee or implement the solution himself. After implementing the reviewer is asked to review the solution and when accepted, the requester is notified of the resolution and the process is ended.

Applies to

This workflow definition applies to the Data Issue asset type.

Configuration variables

You can edit the configuration variables directly from the workflow definition page by clicking in the upper-right corner of the variables table.

Variable Description Default value
voteTimeoutDuration Time before the voting task expires. The variable is passed to the Voting Sub-Process B5D
reviewerUserExpression User expression for reviewers of the issue {role(Business Steward)}
voteWarningTimeDuration Time before a warning is sent to the stakeholders for approving the proposed solution B3D
assigneeUserExpression User expression for assignees of the issue {role(Business Steward)}
issueManagerUserExpression User expression for issue managers of the issue {role(Issue Manager)}
fallbackUserExpression User expression for users to fallback to when the users of the initial user task are empty {user(Admin)}
sendVotingActionEmails Send an action email to users that are required to vote in the process false
stakeholderUserExpression User expression for stakeholders of the issue {role(Business Steward)}

Start label

Default value: Manage Issue

Click Edit to edit the label.

Start event

A start event is an event that triggers the workflow, for example starting the workflow when an asset is created.

The Issue Management workflow starts automatically when an issue is created.

Roles

The roles define the permissions to manage the workflow. For example, if a certain tasks must be urgently executed but the responsible person is on sick leave, a user with the defined role can reassign that task to somebody else.

Action Roles
Start workflow
The button with the start label is available to users with these roles.
  • Community Manager
  • Business Steward
Stop workflow
The option to cancel the workflow is available to users with these roles.
  • Community Manager
  • Business Steward
Reassign tasks
The option to reassign the task is available to users with these roles.
  • Community Manager
  • Business Steward

Other

The settings in this section define global restrictions that apply to the workflow such as:

  • Accessibility to guest or logged in users.
  • Checking that the roles required by the workflow are not empty.
  • Preventing the same worflow or other workflows from running on the same resource.
  • Making the workflow available to be added to a dashboard.
Setting Enabled
Any guest user can start the workflow. No
Any signed in user can start the workflow. No
Perform candidate user check on workflow start. No
This workflow can only run once at the same time on a specific resource. Yes
Lock resource. No
Show in global create. No