> For the complete documentation index, see [llms.txt](https://developer.collibra.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.collibra.com/workflows/out-of-the-box-workflows-walk-throughs/escalation-process/escalation-process-configuration.md).

# Escalation Process configuration

Access the workflow configuration via <img src="/files/z1HCxBZOW9FBa1zw6N9e" alt="" data-size="line"> **Settings** → **Workflows** → **Definitions** → **Escalation Process**.

![](/files/tD4pd2ydKQuNPS4x3t47)

## Description

This process starts when a user task is not completed before the escalation deadline set by the user task **EscalationDuration** variable.

If the user task **EscalationType** is `mail`, each user assigned to the task is notified the task is about to expire and asked to complete it. After the time set by the **mailNotifyDuration** variable, the users identified by the **mailToUserExpression** variable are notified to reassign the user task.

If the user task **EscalationType** is `reassign`, the users identified by the **reassignTaskUserExpression** variable are notified to reassign the user task.

In case the user task is completed before it is reassigned, the process ends automatically.

## Applies to

This workflow applies to the global level.

## Configuration variables

You can edit the configuration variables directly from the workflow definition page by clicking <img src="/files/yDZuI3skJw21aMCfZ1eF" alt="" data-size="line"> in the upper-right corner of the variables table.

| Variable                              | Description                                                                                                       | Default value            |
| ------------------------------------- | ----------------------------------------------------------------------------------------------------------------- | ------------------------ |
| reassign\_taskEscalationDuration      | Time before the "Reassign Task" task is escalated                                                                 | B1M                      |
| reassignTaskUserExpression            | User expression for who must reassign the user task when the user task **EscalationType** is `reassign`           | {role(Business Steward)} |
| mailToUserExpression                  | User expression for who must reassign the user task when the user task **EscalationType** is `mail`               | {role(Business Steward)} |
| reassign\_taskTaskNotificationEnabled | Send notification emails for the "Reassign Task" task                                                             | true                     |
| reassign\_taskDueDate                 | Time before the "Reassign Task" task is due                                                                       | B1M                      |
| reassign\_taskEscalationType          | The escalation type for the "Reassign Task" task                                                                  | mail                     |
| mailNotifyDuration                    | Time before the users identified by the **mailToUserExpression** variable are notified to reassign the user task. | B1D                      |

## Start label

Default value: Escalate

Click **Edit** to edit the label.

## Start event

A start event is an event that triggers the workflow, for example starting the workflow when an asset is created.

The Escalation Process workflow starts automatically when a user task is not completed before the escalation deadline set by the user task **EscalationDuration** variable.

## Roles

The roles define the permissions to manage the workflow. For example, if a certain tasks must be urgently executed but the responsible person is on sick leave, a user with the defined role can reassign that task to somebody else.

| Action                                                                                     | Roles                                     |
| ------------------------------------------------------------------------------------------ | ----------------------------------------- |
| Start workflow An action item with the start label is available to users with these roles. | There is no out-of-the-box default value. |
| Stop workflow The option to cancel the workflow is available to users with these roles.    | <ul><li>Sysadmin</li></ul>                |
| Reassign tasks The option to reassign the task is available to users with these roles.     | <ul><li>Sysadmin</li></ul>                |

## Other

The settings in this section define global restrictions that apply to the workflow such as:

* Accessibility to guest or logged in users.
* Checking that the roles required by the workflow are not empty.
* Preventing the same worflow or other workflows from running on the same resource.
* Making the workflow available to be added to a dashboard.

| Setting                                                                  | Enabled |
| ------------------------------------------------------------------------ | ------- |
| Any user can start the workflow.                                         | No      |
| Perform candidate user check on workflow start.                          | Yes     |
| This workflow can only run once at the same time on a specific resource. | Yes     |
| Lock resource.                                                           | No      |
| Show in global create.                                                   | No      |