Escalation Process

This process is the default mechanism for the escalation of user tasks in workflows.

Roles

Role	Task	Required
Business Steward	Reassign the task	Yes
Business Steward	Receive mail to reassign the task	Yes

Workflow status transformations

No status transformations happen within this process.

Start the workflow

The workflow starts automatically when a user task is not completed before the escalation deadline. The deadline is determined by the value of the user task EscalationDuration variable. For more information about user task generated variables, see View and edit workflow definition settings.

If the user task has a timer boundary event attached, Collibra does not generate the EscalationDuration and EscalationType variables, so this workflow does not start. Handle escalation manually through the timer boundary event instead.

Mail escalation

When the escalation type of the user task is set to mail via the EscalationType variable, each user who is assigned that task is emailed a warning that the task is about to expire and that an action is required from their part. If no action is taken within the time set by the mailNotifyDuration variable, the users identified by the mailToUserExpression variable are notified via email to reassign the user task.

Reassign escalation

When the escalation type of the user task is reassign, the mailToUserExpression users are assigned a task to reassign the escalated user task.

Since the "Reassign Task" is a user task, it is also governed by the escalation process.

Resolution

If the escalated user task is resolved before it is reassigned, the process ends.